Shipping Policy

At Oyster, each piece of jewellery is crafted with precision and care. We ensure that your order reaches you safely, securely, and on time.

Order Processing Time

All jewellery is made to order unless stated otherwise.
Orders are processed within 7–14 business days, depending on design complexity and stone selection.
Once your order is ready, it will be shipped and you will receive a confirmation email with tracking details.
Please note: Processing time does not include shipping transit time.

Domestic Shipping (India)

We offer free insured shipping across India.
Orders are shipped via reliable, insured courier partners.
Estimated delivery time: 3–7 business days after dispatch.

International Shipping

We ship internationally to selected countries.
International shipping charges (if applicable) will be calculated at checkout.
Estimated delivery time: 7–14 business days after dispatch, depending on the destination.
Customs duties, taxes, or import charges (if any) are the responsibility of the customer and are determined by the destination country.

Shipping Security

All shipments are fully insured until delivery.
Jewellery is packed discreetly in tamper-proof packaging.
A signature may be required upon delivery for security purposes.

Tracking Your Order

Once shipped, you will receive a tracking link via email/WhatsApp to monitor your order in real time.

Delays & Unforeseen Circumstances

While we strive to meet delivery timelines, delays may occur due to:
Custom clearance processes
Weather conditions
Courier service disruptions
High-volume periods or holidays
We appreciate your patience and will keep you informed if any delays arise.

Incorrect Address or Failed Delivery

Please ensure all shipping details are accurate at checkout.
Oyster is not responsible for delays or losses due to incorrect or incomplete addresses.
Re-shipping charges may apply for returned or failed deliveries.

Questions or Assistance

For any shipping-related queries, reach out to us at:
oyster.mangatrai@gmail.com